Note: The Conferences i/o Mac App is in public beta. While the app has been tested by many customers, there can still be quirks or bugs that have not yet been ironed out. If you are using the Mac App and see any strange behavior, please email support@conferences.io.

Live content slides are not loading when in presentation mode

Live content slides are loading on the wrong display

The live content slides do not respond to input from remotes, keyboards, or mice

The Mac App no longer works after a MacOS reinstall (upgrade, in-place, or downgrade)

Live content slides are not loading when in presentation mode

Follow these steps to troubleshoot missing live content slides during presentation mode.

1. Ensure the Mac App is running by locating the icon in the menu bar
    

   
   If the icon is not present, run the app. For more information about opening applications, see the Apple user guide.
    

2. Ensure the Mac App Helper is enabled by clicking the menu bar icon and verifying the status icon is green
    

   

   If the icon is yellow, click the Enable button to re-enable the helper.
    

3. Verify that you have the latest version of the app
    

   

   
   Due to changes in macOS 10.15 (Catalina), any 1.3.x or earlier version of the Conferences i/o Mac App will fail to display live content slides. While the App will appear to be running in the Mac status bar, you will not be able to run polls or other live content while presenting.
   
   You can find the latest version of our Mac App here.
    

4. Double-check that the slide code is properly set on the slide:
   1. Sign in as a moderator on the desired session, then click Session Settings
   2. In Session Management, under Presentations, click Add Live Content to Presentation Slides

   3. Locate the desired slide in the list and copy the slide code
       

      

   4. Paste the slide code between the <cnf> </cnf> tags in the presenter notes section
      
       

Live content slides are loading on the wrong display

When using multiple displays, live content slides appear on the display with the presentation content. This behavior is not related to Conferences i/o, but instead is controlled by your computer and PowerPoint settings.  

NOTE: We've added steps below to help you get started, but if you need more help, please contact your internal IT team, or you can check out PowerPoint's instructions here

1. Start the presentation
2. On the display with presenter view, click Swap Displays
3. Move to a different slide in the slide deck, then move back

The live content slides do not respond to input from remotes, keyboards, or mice

When attempting to move between slides, live content slides do not respond to presentation remotes, keyboards, or mice. This issue appears when the Conferences i/o Mac App is enabled and used alongside other polling software applications.

1. Exit presentation mode
2. Disable or close other polling software add-ons or applications
3. Restart the presentation

The Mac App no longer works after a MacOS reinstall (upgrade, in-place, or downgrade)

After a MacOS reinstall, either via an upgrade, an in-place reinstall, or a downgrade, the Mac App will run but live content slides may not show. 

1. In System Preferences, open Security & Privacy

2. Click the Privacy tab, then scroll down to Automation

   
   

3. If necessary, unlock the preference pane.

4. Locate the Conferences i/o app in the list and ensure all of the boxes are checked

   
   Note that the app may have a different display name in the list than in the screenshot.