Troubleshoot problems with the Conferences i/o for Zoom app

General Troubleshooting

Use these general troubleshooting tips to help with solving most intermittent issues with Zoom.

Note: After each step, try using the Conferences i/o app for Zoom again, which may require restarting the Zoom app.

Ensure Zoom is updated to the latest version
Double-check that Zoom is signed in to the correct account
If you're not able to get the Conferences i/o URL to load in Zoom, we recommend clearing the cache and cookies.
Ensure attendees have a Zoom account that allows Zoom Apps.
Check if the organization's IT/admin has blocked third-party Zoom Apps.
Advise attendees to join via the Zoom desktop client instead of the web browser.
Verify that Conferences i/o is accessible by opening the URL in a browser window (see Troubleshooting: Cannot connect to real-time database error for more information).
Consider alternative options like posting the session URL in the chat or using the Webinar Feature.

Depending on your organization's Zoom Account settings, installing Zoom Apps may require approval by your Zoom account administrator.

Contact your organization's Zoom administrator for assistance, as Conferences i/o cannot assist with this matter.

Verify that you are using a valid Conferences i/o URL
- From the Host View of the Conferences i/o for Zoom app, copy the URL and paste it into a web browser. If the page doesn't load as expected, then the URL may be malformed or incorrect.
- Log in to your app through a browser and copy the URL from the address bar, then paste it into the URL field of the Zoom app.
Verify that the Zoom Setting on your Conferences i/o application is enabled
1. Sign-in to the Admin panel
2. Select Advanced Settings from the Conferences i/o Admin Dashboard
3. Verify Zoom Related Security Headers is enabled

Contact Customer Support if issues persist after troubleshooting.