Usage: Using the app
How do I associate a Zoom Meeting or Zoom Webinar with a Conferences i/o session?
- Find and copy from Zoom the meeting/webinar link (it should look something like this: https://zoom.us/j/1234567890).
- Sign in to the Admin panel
- Click on Manage Sessions
- Locate the appropriate session and click Edit Session
- Scroll to the bottom of the session edit page and paste the Zoom link into the Webinar Link field, also including the Password as applicable. You will see that the MeetingID field is filled in automatically.
- Add an optional Session Description for the webinar page. The session description will appear beneath the name of the session on Webinar pages in Conferences i/o.
- Click Save.
When completed, the session will now display a “webinar” tag next to the session’s name on the session management page.
How do I disassociate a Zoom Meeting or Zoom Webinar from a Conferences i/o session?
- Sign in to the Admin panel
- Click on Manage Sessions
- Locate the appropriate session and click Edit Session
- Scroll to the Webinar Link field (this is toward the bottom).
- Clear out the Webinar Link field so that it is empty. When this field is empty, you will see that the MeetingID, Password, and Session Description fields disappear from the page.
- Click Save.
How do attendees & viewers use the webinar embedding functionality?
Once sessions have been associated with Zoom Meetings or Zoom Webinars, these sessions will automatically be added to the list of "webinar sessions".
- Browse to the home screen of your Conferences i/o account (where you find the list of sessions).
- In the navigation menu, click on Join a Webinar.
- Expand a list of sessions by clicking an appropriate + icon.
- Click on the name of a specific session.
- If the Zoom Webinar or Zoom Meeting has not been started yet, you may need to wait until it has started.
NOTE: Users may have to click “Authenticate with Zoom” before being allowed in the meeting.
Zoom-specific limitations
- Zoom integration is best supported by Google Chrome (Mac or Windows) and Microsoft Edge (Windows). At this time, we don’t recommend any other browsers.
- Larger groups (150 or more viewers) can cause bottlenecks at times with Zoom Meetings (Zoom Webinars should be okay with larger groups).
- Zoom for Government, or Zoomgov, is not currently supported.
Adding the Zoom app & removing the Zoom app
The webinar functionality in Conferences i/o is associated with an unlisted Zoom marketplace app.
Adding and removing this Zoom app (authorizing and de-authorizing) is not necessary for using Zoom Meetings or Zoom Webinars with the Conferences i/o webinar functionality.
That is — there is nothing extra you need to do to get this app to work, aside from copy/pasting your Zoom Meeting or Zoom Webinar URLs into the "Webinar Link" field (as outlined in the "Using the app" section of this document).
Troubleshooting & FAQs
What happens if attendees have a problem seeing video or hearing audio from Zoom on Conferences i/o?
- A browser webpage refresh will often resolve any video/audio issue.
- If a webpage refresh doesn’t work, attendees can connect directly to the Zoom meeting using the Connect directly to the webinar platform link.
Will Zoom's breakout rooms and webinar registration work?
Yes to both. As of January 2021, Zoom has added support for both breakout rooms and webinar registration.
One important consideration on breakout rooms — viewers can be moved into rooms, but they will still remain within the same Conferences i/o session. That is, new sessions are not created on the fly for each breakout room in the Zoom meeting.
What if attendees don't see any sessions listed on the "Join a Webinar" page?
Only visible sessions (not hidden) that have been associated with a Zoom Meeting or Zoom Webinar will appear on the Join a Webinar page. If the page appears blank or empty, it's generally because no sessions are fitting this criteria.
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