To remove a duplicate CPE entry or a CPE applied in error from a user's transcript, you can follow these steps:

Unenroll the User from the Duplicate Program

1. Navigate to Manage Attendees.
2. Locate the program or session containing the duplicate entry.
3. Select the user whose CPE entry needs correction.
4. From the Actions dropdown, choose Unenroll and submit the change.

Delete the Duplicate Program

If the duplicate program only affects one user, you may opt to delete the program entirely:

1. Locate the duplicate program in your list.
2. Under Manage Attendees, ensure no other users are associated with this program.
3. Go to Program Preview.
4. From the Actions dropdown, select Edit Program.
5. Scroll to the bottom of the page and choose Delete Program.

Note: Once a program is deleted, it cannot be retrieved.

Removing an entry from a user's transcript will also remove any associated jurisdiction credit, and all compliance records will reflect accordingly.