This article applies specifically to Windows PowerPoint. The Conferences i/o Mac App does not add to the ribbon in Mac PowerPoint.

Occasionally, users of the Windows PowerPoint Add-In may install or update the Conferences i/o PowerPoint Add-In, but not see it available in PowerPoint. 

Note: Depending on your machine's download security settings, you may need to click "Enable Editing" as shown below in order to interact with the Add-In.

Do you see the "Conferences i/o" tab in the menu ribbon?

Does "Conferences.io" appear in the Windows list of installed programs?

Is the Conferences i/o Add-In listed as "Active" in PowerPoint?

Is Conferences i/o listed as a disabled Add-In?

Still having trouble?

Do you see the "Conferences i/o" tab in the menu ribbon?

The normal behavior of the PowerPoint Add-In is to appear as a menu choice, after the Help ribbon.

Note: If you do NOT have the "Conferences i/o" tab in the menu ribbon, or the Add-In is listed under "Insert", you will need to update to the current version of our add-in. 

Does "Conferences.io" appear in the Windows list of installed programs?

1. Click into the Windows Start Menu

2. Type in "programs" to find the Control Panel's list of installed programs

   
    

3. Wait for the list of programs to load and locate "Conferences.io"
   
   If Conferences i/o is in this list, move to the next troubleshooting area.
   
   If Conferences i/o is not in this list, the PowerPoint Add-In did not successfully install. Download and run the installer again.

Is the Conferences i/o Add-In listed as "Active" in PowerPoint?

1. Open PowerPoint
2. Click the File menu
3. Click Options
4. In the PowerPoint Options dialog box, click Add-Ins in the left pane
    

5. Review the list of Add-Ins
   
   If "Conferences" is listed under Inactive Application Add-ins, activate the add-in by clicking on Go... next to Manage COM Add-Ins at the bottom of the dialog box

   
    

6. Check the checkbox next to Conferences, then click OK

   
   If this succeeded, the Conferences i/o ribbon will appear in PowerPoint.
   
   If this does not resolve the issue, try installing by using the Alternative "MSI" installer version.
   
   If that doesn't resolve the issue, please contact Customer Support

Is Conferences i/o listed as a disabled Add-In?

1. Open PowerPoint
2. Click the File menu
3. Click Options
4. In the PowerPoint Options dialog box, click Add-Ins in the left pane
5. At the bottom of the list of Add-Ins, change the Manage dropdown to Disabled Items, then click Go...
   
    
6. If Conferences is in the list of disabled Add-Ins, click on Conferences, then click Enable.
   
   PowerPoint will attempt to enable the Add-In, and if successful, it will disappear from this list.
   
    
7. If the Conferences Add-In cannot be removed from the Disabled Items list, contact Customer Support.

Still having trouble?

Please contact Customer Support for further assistance with troubleshooting. Note that support may require a screen-sharing session to further assist.