How to Merge Duplicate User Accounts in LCvista

To merge duplicate user accounts into a single LCvista profile, follow these steps:

  1. Complete the Merge Profile Template
    • Fill out the template with the usernames of the accounts you wish to merge. Ensure you use the account usernames, not email addresses.
  2. Submit the Template
    • Send the completed Merge Profile Template back to the LCvista support team for processing.

Take note of the following with regard to merged accounts:

  • We bring over all completions, enrollments, assignments, and jurisdictions from the "old" account to the "new" account. Anything with an incomplete status is not brought over.
  • The old account is disabled and is unenrolled from any sessions they were enrolled in prior to the merge. Incomplete and completed sessions will still show on the disabled account - just not anything they were enrolled in.
  • Custom roles and profile attributes are not transferred to the new account.

Note: If the "new" account has any sort of status in a session, that account is treated as the source of truth. We will never overwrite the status in the "new" account with a different status from the "old" account.

If you have any questions or need further assistance, please contact LCvista support.