Find answers to FAQs related to evaluations here.
A session evaluation is open even though I have it set to automatically open at a certain time. How can I close it?
First, confirm the evaluation settings are correct by going to the Admin panel and selecting Change Evaluation Settings. If the setting is correct, move onto the next step.
Return to the Admin panel, select Manage Sessions. Double-check the session’s date and start/end times are correct. Move on to the next step is the date and times are correct.
On the Manage Sessions page, select Moderate under the session title > Session Settings > Enable/Disable Features. The Session Evaluations padlock icon should be in the “locked” position. If not, click the icon to lock it. This will close the session evaluation until the time you’ve set it to open.
Will all the sessions have the same evaluation questions or can I create unique evaluation questions for specific sessions only?
Evaluation questions will be the same for all sessions.
My evaluations are configured to automatically unlock, but the first session has ended and the button isn't appearing!
Via the Admin mode, under the heading for Session Evaluations, visit "Change Evaluation Settings" to confirm if automated unlocking is set up (e.g., 15 minutes before end).
See the note at the top of the screen regarding the importance of having the right time zone defined in the app along with your session having a date and start/end time configured. To confirm, visit the Admin menu and choose "Event Details and Dates". If a correction is needed, once you save a change, the issue should be resolved.