Overview: 

Sometimes you need to go back and resend past certificates.  This article will specifically cover how to resend multi-session certificates. 

Note: We highly recommend downloading a zip file of certificates to avoid repeating the steps below for each resend. 

Resending Multi-Session Certificates 

Step 1: Archive Current Sessions & Restore Past Sessions: 

• Archive any sessions not applicable to the certificate
• Restore all relevant sessions

Step 2: Check that the certificate is marked as the "Primary Certificate"

• Navigate to the "Certificate Template Builder/Designer"
• Find the certificate you want to use
• Does the certificate have a star next to it, saying "yes", under the "Primary" column?
  • If no: Click "Edit Name & Details" 
  • Click "Set as Primary (Default) Certificate"
  • Click Save 

Step 3: Verify that the fields and content on the certificate match the fields and content for the past event:

• Navigate to Admin > Certificate Template Builder/Designer
• Find the certificate you want to use
• Click "Customize Look & Feel" 
• Make changes
• Click the floppy disk to save changes

 Step 4: Update Certificate Configuration & Settings Section

• Admin > Certificate Configuration & Settings
• Update the Program Name
• If needed, update the Email Settings

Step 5: Check Certificate Information is Correct:

• Navigate to Admin > Combined Attendance & Multi-Session Certificates
• Find the attendees' record
• Download the PDF as a test

Step 6: Send the Certificate

• Navigate to Admin > Combined Attendance & Multi-Session Certificates
• Find the attendees' record
• Resend the certificate