Find answers to FAQs about Social Q&A here. 

Can I continue answering questions my audience members have submitted after my session? 

I don't want to use Social Q&A in my session.  Can I turn it off? 

I can't find Social Q&A.  Where did it go?

Attendees are submitting questions but they’re not appearing in the list. Where are they?

Can attendees downvote a question or undo their upvote?

Can I continue answering questions my audience members have submitted after my session?

Yes. Your Conferences i/o web-app will remain active for at least 45 days after the event. 

To respond to a question right in the app, sign into your session as a Moderator and click or tap the question. Enter your response in the box provided and click Save.  

I don't want to use Social Q&A in my session.  Can I turn it off?

Yes. Sign into your session as a Moderator and click the Social Q&A Settings icon. On the Settings page, uncheck the box for Allow Question Submission and click Save.

I can't find Social Q&A.  Where did it go? 

Double-check that the Social Q&A feature hasn’t been turned OFF for the session. 

Click the gear icon to open Social Q&A Settings and make sure the box has been checked for Allow Question Submission. 

To turn on the Q&A Approval Filter, sign into your session as a Moderator and click the Social Q&A Settings icon. On the Settings page, check the box for Approval Filter and click Save.  

Questions waiting for approval can be seen in the Moderator’s view of Social Q&A. Moderators can approve a question by clicking the “+” (plus sign). The question will then be added to the Attendee’s view.  

Attendees are submitting questions but they’re not appearing in the list. Where are they?

The Approval Filter may have been turned on in Social Q&A Settings.  

Click the gear icon to open Social Q&A Settings. Uncheck the box for Approval Filter and click Save.

Can attendees downvote a question or undo their upvote?

No. The intent is for upvoting to help answer popular questions faster, not to diminish questions the attendees aren't interested in hearing. We are exploring ways to incorporate this feedback into future releases, however.