Find answers to FAQs about polls here
How can I test my poll questions and live content poll slides before I present?
I need to revise a poll question. Do I need to replace the live content slides in my slide deck?
How can I test my poll questions and live content poll slides before I present?
Double-check that the Conferences add-in has been installed in Windows PowerPoint or PowerPoint for Mac and Keynote.
Use your mobile device or open a separate incognito or private browser window and join your session as an Attendee.
Go back to PowerPoint or Keynote and present your slides in Slideshow or Presentation mode. When poll questions are opened, submit your response using your mobile device or in the private browser window.
Learn more in the article about Testing Polls.
No. The order of the poll questions in Conferences i/o don’t need to match the order in your slide deck. Each poll question is closed until you open it to the audience by advancing to the live content poll slide in your presentation. The order of the poll questions in Conferences i/o doesn’t have an impact on this.
I need to revise a poll question. Do I need to replace the live content slides in my slide deck?
No. Replacing the live content slides in your PowerPoint or Keynote slide deck isn’t necessary. When you advance to the live content poll slide, the question and answer options will automatically match the question and answers in Conferences i/o.
Help! My attendees are able to see a poll question that I haven’t gotten to yet in my presentation. Why is it open and how can I close it?
When a poll question is created in Conferences i/o, it remains closed (or “locked”) by default until you open it by advancing to a live content poll slide during your presentation.
However, there are times a presenter might want to manually open (or “unlock”) a poll question. Double-check that the poll question hasn’t been accidentally opened by signing into your session as a Moderator. The padlock icon for the poll question should be in the locked position. If it’s unlocked, click the icon to close or lock the poll. During your presentation, when you advance to the live content poll slide it will be unlocked automatically. Then, when you advance to the slide that follows the poll slide, the poll will be closed and re-locked automatically.
If you're using a Windows PC, this usually means that you don't have the PowerPoint Add-In successfully installed. To troubleshoot this issue, see Troubleshooting: Windows PowerPoint Add-In.
If you're using a Mac computer, this usually happens when the Mac App isn't installed or running in the background. If you haven't installed the Mac App, click here for the download page. If you previously installed the Mac App, make sure it's running. When it's running, you should see a small Conferences i/o logo at the top of your screen, usually near the Wi-Fi icon. For help with using the Mac Presenter App, see this article.
Some locations, such as most of China or other countries that tightly restrict access to various websites, might be blocked from accessing our real-time server which is hosted by Google Firebase. You must be able to access this site for the polling feature to function.