This article will cover how to send and download Attendance Tracking Certificates. 

Note: Attendance Tracking is an Add-On feature. If you do not see menu choices in the Admin Panel for Attendance Tracking and Certificate Configuration, please contact your account manager if you are interested in this add-on feature, or contact support@conferences.io if you don't have your account manager's contact information.

Prepare to Send Certificates

Reset 'Sent' Status if Needed

Send the Certificate to One Attendee

Send or Download All Certificates for the Session

Prepare to Send Certificates

1. Sign-in to the Admin panel
2. Click on Manage Sessions
3. Click Manage on any session where check-ins have been recorded
   

• You'll see a list of attendees who have either checked-in, and/or who have been pre-loaded into that session (if you are using our Kiosk mode).
• If they have checked-in and/or checked-out of the session, the timestamps for this activity will be displayed. This will include the duration that the user was in the session if the check-out feature was used.

4. Review and select a specific certificate template for each session:

Reset 'Sent' Status if Needed

The system will remember and note the datetime that a certificate was last sent to the email address, even if it was a few months ago or longer (example below). You will need to reset the sent status in order to send the new/current certificates to these attendees.

1. Admin > Manage Sessions > Manage for the session you are working on
2. Scroll down until you see the button Reset the 'sent' status of all previously-sent certificates along the right hand side, the last option under 'Advanced Options' as shown below:

Send the Certificate to One Attendee

• You can send a single attendee their certificate by clicking Send Certificate.
• This will only work if the attendee's Email Address has been recorded, which will be displayed on the screen.
• Before sending any certificates, we recommend visiting the Certificate Configuration screen where you configure email related settings.

Send or Download All Certificates for the Session

• You can also click to send certificates to all eligible recipients via the button indicated below. This will send a PDF file version of the certificate to all of the attendees listed on the screen who show Yes as eligible for the certificate.
• In addition, you can save a copy of all certificates via the button indicated below. The ZIP file will contain PDF files for each attendee where the filenames will be the attendee name and their email address (if recorded).